Who it’s for
Operations, quality, customer service, back-office leaders.
Outcomes
- Makigami current vs target map (8–12 core steps).
- Prioritised blockers by impact; owners & ETA.
- Definition of Ready & WIP policy drafted.
Format & logistics
- 1–2 days • Group: 6–12 • On-site.
Agenda
- Intake rules and “happy path” reconstruction
- Waits, loops, unclear decisions → quantify
- Backlog and first 3 constraints to remove
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