Freelance Operational Advisor for executive teams (COO-1)
I help COMEX/COO regain control of operations: clear flow, simple rules, and a cadence that drives decisions. I operate alongside your COO and ops leaders to install an operating system that holds.
- Executive operating cadence (weekly/monthly)
- WIP policy, Ready/Done, escalation flow
- Obeya governance & performance dialogue
- Makigami (services), Process Intelligence
What I do — run the operating system
I design and run the company’s operating system with your COO and ops leaders: flow clarity, decision cadence, and standards that hold. I operate at COO-1 as a trusted external advisor embedded with your leadership team.
Decide with facts
- Monthly strategy→ops review that drives trade-offs
- Impact KPIs (LT, FE%, FTR, Age of WIP)
- Executive escalation that removes constraints within 48h
Stabilise → simplify → scale
- Daily/weekly reviews that fix flow, not people
- Ready/Done, WIP limits, handover collapse
- From improvements to standards (keep the gains)
From slides to system
- Makigami for services (reveal the real flow)
- Obeya + Hoshin (strategy ↔ operations)
- Process Mining / Intelligence for bottlenecks
Engagement models
- Advisor (retainer) — 2–4 sessions/month + on-call
- Embedded advisor — 1–2 days/week for a critical period
- Focused sprint — 4–6 weeks on one value stream
Typical outcomes
- Lead time ↓ 20–50% in 1–2 quarters
- Predictability ↑, escalations ↓
- Managers regain bandwidth; teams know the rules
Where I’m useful
- Banking, Leasing, Telecom, Healthcare, Services
- Scale-ups in “too much work, not enough flow”
- Post-merger integration & operating model resets
Selected impact (anonymised)
All figures below are documented engagements, anonymised by sector.
> €500k+ OPEX saved / year
- Redesigned 9 core flows (insurance, end-of-contract, leasing) and identified 60+ improvements.
- Mitigated multi-billion € EV residual-value exposure via process redesign.
- Middle-management trained on high-performing team practices (Lean).
+ €3.5M / year new revenue
- Integrated 65k+ clients with <3% churn; service continuity maintained.
- Coached 13 teams (~1,500 bankers supported) and boosted productivity (+200% to +1200% based on the type of activity).
- Launched a new offer, +75% in customer acquisition.
Target Operating Model & Transformation Office
- Designed and evolved the Transformation Office and initial TOM.
- Coached the transformation leadership; 500+ developers across 3 countries moved to iterative delivery.
- Focus on value over investment, delivery speed, and employee satisfaction.
Productivity +25% · Avg resource cost −13%
- Lean change programme: business experiments, metrics, and flow rituals.
- Release Train (8 teams on/offshore) delivered an auth platform to 4M users — new bundle revenue streams.
- Cohesion and customer satisfaction improved via transparent governance.
Multi-million € waste identified (PDCA)
- Built the reference Obeya (war room) and ran PDCA across domains.
- Waste quantified in the multi-million €/year range; NPS impacted positively.
- Scaled Agile/Lean training for IT and non-IT departments.
AUD $400k/year saved via automated testing
- Introduced test automation in enterprise environments.
- Delivered multi-million-dollar projects across regulated industries.
- Scaled distributed teams across APAC & Eastern Europe.
Latest articles
Strategy execution, flow, and operational discipline.
Latest reels
Short, vertical videos on operations and leadership.
Hands-on workshops & trainings
Makigami, QFD, Obeya, Strategy deployment (Hoshin), Daily Management Systems.
About — Jonathan Martiat
I’m a freelance Operational Advisor working at COO-1. I partner with your COO and ops leaders to build the operating system of the business: flow clarity, decision cadence, and standards that hold.
Services-heavy environments — banking, leasing/fleet, telecom, healthcare, construction, entertainment. Results are anonymised by sector; pattern is consistent: less lead time, fewer escalations, calmer delivery.
Start with a short diagnostic
One value stream, one cadence, one constraint removed per week.